Privacy notice
1.- Data controller
In accordance with Article 10 of Law 34/2002 of 11 July of Information Society Services and Electronic Commerce, we shall inform the users of the following data: Espadesa Retail S.L. is located in Ronda del Ferrocarril 24, 50197 Zaragoza (Spain), tax ID number B-50125152. Registered in the Zaragoza Trade Registry, Volume 3154, Folio 29, Sheet Z-5446, Entry 83.
bed's, bed's stores and beds.es are owned by Espadesa Retail S.L.
On www.beds.es website you will find informative content on bed's stores and bedding products.
In order to ensure the compliance with the current regulation on Data Protection, bed's has implemented technical and organisational security measures.
2.- Personal data
The concept of personal data includes information available in whatever form such as numerical, alphabetical, graphical, photographical, acoustic or any information relating to identified or identifiable natural persons. Such data identified individually and collected for analytics by using cookies, is deemed personal data.
- Depending on the products, services or functionalities you are using on beds.es site, we will process different type of data, explained here:
- Identifying data (e.g. name, surname, location, contact details, etc.)
- Financial transaction data (e.g. your payment data, credit card data, purchasing, ordering and returning data, etc.)
- Connection and navigation data
- Insight into your activity and preferences.
Remember that when asking you to fill in your personal data to access some web functionality or service, there will be some mandatory fields, since we need such information to provide access to such service or functionality. Please note that if you decide not to provide certain data, you may not be able to complete your user registration or enjoy such service or functionality.
3.- Purpose of data processing
Users may browse beds.es site anonymously, without identifying themselves. Personal data will then not be recorded on our platform, only anonymous web tracking. The type of information collected depends on how the website is used, collecting personal data for the following purposes:
The personal data submitted when the user registers in beds.es or buys on-line, will be used and processed for price quotation, order management and the corresponding tracking. The information provided when the user buys on-line will be processed to provide the requested service and to invoice the order. Data will be then temporarily transferred to the delivery agent or supplier in order to complete the home delivery. The data submitted through our general contact forms, corporate or franchise stores forms, will be solely used to process the user's query, respond to the user's request or petition and track the communication until such issue is solved.
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How to manage your user registration |
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If you decide to register on our website, your data will be processed for purposes of user identification and provision of access to different features, products and services available for registered users. To close your user account, contact our support team by e-mail at bedsonline@tiendasbeds.es or phone at (+34) 900 101 415. |
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For the execution, delivery and performance of the obligations under the purchase or service agreement |
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Data will be processed for the following purposes:
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To respond to your requests sent through the different contact channels and for customer support |
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The personal data sent through contact forms (general, queries about corporate or franchise stores or employment) will be processed for the sole purpose of managing or responding to the user's request or petition and tracking until it is solved. |
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To test website usability and browsing quality |
| When browsing our website, we may process data for analytical and statistical purposes, that is, to understand how users interact with the site. |
4.- Legitimation of data processed
A valid lawful basis in order to process personal data also depends on the purpose for which data is processed, as explained below:
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User registration on our website |
| To complete your user registration on our website, we need to process your personal data, we would not be able to manage your registration otherwise. By submitting the registration form that contains your personal details, you grant your consent to the processing of your data. |
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Execution, delivery and performance of the obligations under the purchase or service agreement |
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The processing of your data is necessary for the execution of the obligations under the binding purchase or service agreement. It is in the company’s legitimate business interests to undertake the necessary checks in order to ensure that fraud is detected and prevented during the purchase process. |
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Response to customer requests and petitions |
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It is in the company’s legitimate business interests to respond to the requests and petitions sent through the different available communication channels. By submitting the registration form that contains your personal details, you grant your consent to the processing of your data. When you contact us to manage any incident related to your order or the product/service purchased on-line, the processing of your data is necessary for the execution of the purchase or service agreement. When requests are related to the exercise of the rights explained in this privacy policy, or to claims regarding our products or services, we are authorized to process the data to comply with legal obligations. |
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Website usability and quality testing |
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It is in the company’s legitimate business interests to test the website usability as we understand the processing of data may help improve the user experience and provide higher quality service for website visitors. |
5.- Transmission or communication of data
To fulfil the purposes mentioned above, we, on occasion, may need to share your personal information to Espadesa Retail S.L. affiliates and to third party service providers as described below:
- Financial institutions
- Logistics, transport and delivery service providers and partners
- Technology service providers
- Customer care service providers
- Bed's stores franchisees
All data submitted is stored on servers located within the EU only. With your consent, we will provide your data to Pikolin Group companies to send you offers, promotions and information about their products and services in the rest sector by electronic means.
6.- Data retention period
Data retention periods are dependent on the purpose of the processing of the data, as further explained below:
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User registration on our website |
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We will process your data for the time during which you remain a registered user (meaning, until you decide to unsubscribe). |
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Execution, delivery and performance of the obligations under the purchase or service agreement |
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We will process your data for the time during which we need to manage purchases of products or services, including possible returns, complaints or claims related to the purchase of such products or services. |
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Response to customer requests and petitions |
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We will process your data for the time necessary to manage your request or solicitation until it is resolved. |
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Website usability and quality testing |
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We will occasionally process your data to analyse your browsing activity anonymously. |
Although we will only process your data for the time strictly necessary to fulfil the corresponding purposes, we will keep it properly stored and protected for the time during which other responsibilities may arise from the processing, in compliance with the applicable regulations. We will delete your personal data once the circumstances above no longer apply.
7.- Detailed explanation on the browsing data tracked
Depending on the purpose, this website tracks different browsing data, as explained in greater detail below:
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User registration on our website |
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When registering as a user, you will be asked to disclose certain personal information about yourself. Information required:
Once registered, you can access to certain content and services exclusively available for registered users. |
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Execution, delivery and performance of the obligations under the purchase or service agreement |
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To make sure we keep your on-line transactions guarded and your data protected. To ensure we provide 100% secure on-line payments on our website. All transactions involving personal or financial data are performed in a secure environment. Our server is protected using the standard security technology SSL (Secure Sockets Layer). All data submitted is encrypted when travelling over the network. Your credit card data is not stored on any in-house database but goes directly to the bank POS (Point of Sale Terminal of the issuing bank). You can buy on-line with or without a registered account. |
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Response to customer requests and petitions |
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There are several contact forms on our website at the user's disposal to their questions, queries, complaints or requirements that may arise in relation to the business, our stores, sleep products or job opportunities. Each form exclusively gathers and only collects the personal data strictly necessary for us to manage or respond to the user's request or solicitation. |
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Website usability and quality testing |
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When accessing the site beds.es, the browser is set to automatically send the following data ("login data") to our server:
The stored data is not used to directly identify an individual person, it is technically necessary to assure content is displayed accurately. This data collection is necessary for the operation of the website. Registration data is solely used for statistical analysis to help us improve the functionality and technology of our website. |
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Additional information |
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8.- Right of information, rectification, erasure and blocking of data
In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation = hereinafter called GDPR), users may exercise the rights of access, rectification, erasure and object to processing of personal data by contacting bed's by e-mail (bedsonline@tiendasbeds.es), phone (+ 34 900 101 415), or by using our web live chat.
- More specifically, regardless of the applicable purpose or lawful basis for processing your data, you have the right to:
- Get access to your personal data.
- Request correction of your personal data.
- Request deletion of your personal data as long as such information is not necessary for specified purposes outlined above, or as long as the company continues processing under legitimate interests.
- Restrict processing of your data in certain circumstances, this means you can limit your personal data temporarily or although we no longer need it, you need us to keep your personal data in case you may need it afterwards.
- Withdraw consent at any time, even if you previously gave consent to the processing for any purpose.
When the lawful bases for data processing are based on your consent or on the execution of the agreement, as described in section Legitimation above, you may exercise the right to request data portability, which means you can receive the personal data which you have provided us, in a structured, commonly used and machine-readable format, to transmit this data to another controller directly, where technically feasible. When the data processing is on the basis of our own legitimate interest, you will also have the right to object to such processing.
9.- Changes to our Privacy Policy
We may amend the information contained in this Privacy Policy when we consider this appropriate. Should we do so, we will notify you by various procedures through the website, for you to be able to review the changes, assess them and, as the case may be, object or unsubscribe from any service or functionality.
10.- Cookies
Like many other websites, we use "cookies". Cookies are small text files transferred by a website's server and placed on a user's hard drive. Like this, we automatically receive certain data such as IP address, browser, operating system and internet connection used. Cookies cannot be used to allow malicious code to run on your computer or to infect your computer with a virus. Cookies store information in order to make your on-line browsing on beds.es an easier, more enjoyable experience. Bed's will not share any information collected on our website with any third party without your consent.When accessing our website, users will always be allowed to refuse all cookies, by adjusting their web browser’s settings to block cookies. If you use your browser settings to block all cookies, this may impair your ability to fully utilise our website. More information about cookies can be found in section Cookies.
11.- Use of social media plugins
bed's uses social plugins ("plug-ins") from the social media Facebook.com, operated by Facebook Inc., Palo Alto, CA, USA ("Facebook"). Some of the recognizable trademarks include the Facebook logo or the terms "Facebook", "like", or "share". If you call up a page that has a social plugin, these are initially disabled. The plugins are not enabled until you click the button that is provided. By activating these plugins, your browser establishes a direct connection to Facebook servers, and you are expressly consenting for data to be transferred to Facebook. If you are logged into Facebook, your visit can be assigned to your Facebook account. If you interact with the plugins, the corresponding information is transmitted from your browser directly to Facebook and stored by it. For additional information on the scope and purpose of data collection and procession by Twitter, as well as your rights in this respect and settings options for protecting your privacy, please visit read Facebook's Privacy Policy. If you do not want Facebook to collect the data concerning your visit to our website, please log off Facebook before entering our website.
bed's uses social plugins ("plug-ins") from the social media Twitter, operated by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA ("Twitter"). Some of the recognizable trademarks include the Twitter logo or the terms "tweet". If you call up a page that has a social plugin, these are initially disabled. The plugins are not enabled until you click the button that is provided. By activating these plugins, your browser establishes a direct connection to Twitter servers, and you are expressly consenting for data to be transferred to Twitter. If you are logged into Twitter, your visit can be assigned to your Twitter account. If you interact with the plugins, the corresponding information is transmitted from your browser directly to Twitter and stored by it. For additional information on the scope and purpose of data collection and procession by Twitter, as well as your rights in this respect and settings options for protecting your privacy, please read Twitter's Privacy Policy.
YouTube
bed's uses the on-line video platform YouTube, operated by YouTube, LLC, 901 Cherry Ave. San Bruno, CA 94066 USA. YouTube is a platform that enables playback of audio and video files. By loading a web page, the embedded YouTube player establishes a direct connection to YouTube servers, to enable video or audio content on our website. In doing so, you are expressly consenting for data to be transferred to YouTube. For additional information on the scope and purpose of data collection and procession by YouTube, as well as your rights in this respect and settings options for protecting your privacy, please read YouTube's Privacy Policy.