If you wish to return an on-line order placed through beds.es, please contact us by using our claim form, e-mailing us at firstname.lastname@example.org, calling us at +34 900 101 415 or using our web live chat to specify the items you wish to return. In accordance with the provisions of the Royal Legislative Decree 1/2007 Article 97 1.i, for on-line orders placed through beds.es, the purchaser has the right to a period of 14 days from the date of delivery to reject the goods. The buyer will be entitled to return the goods, provided these are in a perfect, unused condition and have the corresponding invoice. In accordance with the rules on on-line shopping through beds.es, no claim for defect, damage or quality will be entertained unless goods are in a perfect condition. If any goods are returned without the original packaging, it may result in a depreciation of the item. For hygiene reasons, we are unable to refund or accept the return of bedding products (pillows), home textiles (mattress covers, protectors, pads, sheets, duvet covers, sleeping bags or fillings) and bathroom textiles (bathrobes, bath mats and towels) once removed from their plastic packaging (Art 103.e RDLGDCU 1/2007).
To exercise this right, there is a standardized claim form available for users clicking here. This form should be completed and sent to email@example.com for acknowledgement and acceptance. Custom size mattresses specially made or customized cannot be changed or returned. In the textile and mattress industries there is a tolerance of +/- 3cm in bed sizes and compositions. This difference may in no case bring a reason for complaint or change. At the time of delivery, the user should make sure the courier delivers all the goods without removing the hygienic plastic packaging. In any return, bed's will refund the total amount of the order. Our logistics operator will be responsible for product returns, thus the following costs will be deducted:
- €50 for mattresses, bed bases, relaxation chairs and headboards.
- €8 for pillows, home textiles, bathroom textiles and accessories.
If the user returns any goods by other means, bed's will refund the total amount of the order including the initial shipping costs. For defective or incorrect items, bed's will refund the cost of sending such items back to us. Where the goods are found to be defective due to faulty design, bed's will repair or replace the goods free of charge.
Product returns pick-up will be:
- In the street, for mattresses, frames, relaxation chairs and headboards.
- At the customer's home, for pillows, home textiles, bathroom textiles and accessories.
In no case the amounts for services already rendered such as shipping, picking-up of used products, door-to-door delivery, and so on, will be refunded (Art 107 2. RDLGDCU 1/2007). Bed's reserves the right to refuse returns that do not comply with the terms and conditions set forth.